FREQUENTLY ASKED QUESTIONS

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on email.

Hawkglow-Ford-LED-Tail-Lights-Assembly-Banner-Desk-Size-060826.1

PRODUCT

1 Q: What is a light assembly and what's included?
A: A light assembly is a complete lighting unit that combines multiple functions into one. Headlight assemblies include the lens, reflector, housing, and bulb socket. Tail light assemblies combine brake lights, turn signals, reverse lights, and running lights in one unit. Fog light assemblies are designed for bad weather with a wide, low beam pattern. Some assemblies come with bulbs included, others don't — always check the product details and vehicle fitment before purchasing.

2 Q: How do I know if I need a new light assembly?
A: You may need a replacement if you notice dim or uneven lighting, yellowed or foggy lenses, moisture buildup inside the housing, visible cracks, or if your vehicle fails a safety inspection. For tail lights, also check if brake lights or turn signals aren't working properly. Replacing a damaged assembly restores proper lighting and keeps you safe on the road.

3 Q: Does replacing a light assembly require wiring modifications?
A: Hawkglow light assemblies are designed as direct OEM replacements with plug-and-play connectors — no cutting or wiring modifications needed. Most assemblies can be installed in 30–60 minutes with basic tools. Professional installation is recommended to ensure proper sealing and alignment.

4 Q: Are these light assemblies street legal?
A: Yes. In the U.S., all complete light assemblies must meet Federal Motor Vehicle Safety Standard (FMVSS) 108. Hawkglow headlight and fog light assemblies are DOT‑certified, ensuring their beam pattern, brightness, and performance meet strict legal safety standards. Our tail light assemblies also comply with all brightness and color regulations.

5 Q: Are these lights waterproof?
A: Yes! Hawkglow LED light assemblies feature sealed housings with IP67 or higher waterproof rating. They perform perfectly in rain, snow, fog, and all weather conditions — no worries about water damage.

6 Q: What are the benefits of LED lights compared to halogen?
A: LED lights offer several clear advantages: much brighter illumination (typically 2–3 times brighter than halogen), better visibility and safer night driving, faster response time (especially for brake lights), longer lifespan (30,000–50,000 hours), lower energy consumption, instant on with no warm-up, and a modern, stylish appearance.

7 Q: Do these lights come with a warranty?
A: Yes! We offer a 2-year free warranty. If you experience any quality issues under normal use, we'll replace them at no cost or issue a refund. Just keep your proof of purchase, and feel free to contact our customer service team anytime.

8 Q: What's the difference between tail lights and brake lights?
A: Tail lights (also called running lights) turn on with your headlights to make your vehicle visible from behind at night or in low visibility. Brake lights activate when you press the brake pedal — they're much brighter than tail lights and signal to drivers behind you that you're slowing down or stopping. A complete tail light assembly includes both functions.

9 Q: What's the difference between fog lights and headlights?
A: Fog lights are designed specifically for rain, fog, and snow. They produce a wide, flat beam that's mounted low to illuminate the road surface and reduce glare reflecting off fog or precipitation. Headlights are designed to project light farther down the road for general night driving. For best results in bad weather, use both — fog lights for the road ahead, headlights for distance visibility.

10 Q: Will aftermarket lights affect my vehicle warranty?
A: In most cases, replacing lights with aftermarket assemblies won't void your vehicle warranty. However, if an installation issue or the light itself causes damage to other parts, those repairs might not be covered. To be safe, choose high-quality plug-and-play products like Hawkglow and keep your installation records. You can also check with your vehicle manufacturer if you have concerns.

1 Q: What if I install these LED bulbs and they flicker or report errors?
A: Since LED conversion kits use less power than halogen or HID bulbs, if your vehicle is equipped with a CANbus system, there may be a problem because it may think your lights are malfunctioning and cause them not to work properly. At this point, you can solve the problem by adding a plug and play bulb decoder. (Few extremely sensitive vehicles can have this problem)

2 Q: Can I replace a bulb with an LED?
A: All vehicles fitted with halogen headlight bulbs from the factory are suitable for LED conversion. The main advantage is a massive increase in road illumination and therefore improved safety when driving at night.

3 Q: Which direction do LED bulbs go?
A: When you replace a halogen bulb with an LED bulb, it should work the same way as a halogen bulb. Place the LED bulb with the center tab facing up and the LED chip pointing horizontally left and right. If the bulb is installed tilted or upside down, you will get a strange and really bad beam pattern.

4 Q: What is an LED?
A: An LED, or Light Emitting Diode, is a source of light used in various applications. When a suitable voltage is applied to its leads, it emits light through a process called "electroluminescence," which we integrate into our products.

5 Q: How do I determine the brightness of LED bulbs?
A: In the automotive industry, LED bulb brightness is often measured in lumens (luminous flux), which represents the amount of visible light to the human eye. Check the lumen rating to assess the total visible light output of the LED lamp.

6 Q: What is color temperature, and how do I match headlamps with fog lights?
A: Color temperature refers to the light's color, measured in kelvins (K). It's essential to consider color temperature when purchasing LED lamps to match them with your existing lights for a consistent look.

7 Q: Which bulb size should I use?
A: Refer to your vehicle's owner's manual or the original bulb for the correct bulb size. Comparing the factory bulb to our product is a reliable method.

8 Q: What color LED bulb should I use?
A: Choose LED bulb colors that comply with road safety laws. Refer to the part number on the bulb, your vehicle's manual, or consider the lens color for compatibility.

9 Q: I have error-free bulbs, but they still throw an error, why?
A: Follow troubleshooting steps, including checking bulb polarity and performing specific vehicle procedures to clear error messages. If issues persist, contact us with contact@hawkglow.com for alternative solutions.

SHIPPING

  • We will process the order within 1-3 business days after payment.
  • The delivery time depends on different shipping methods. Express shipping: Within 3-7 business days. Standard shipping: Within 7-15 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
  • There is a very limited time in which you can change the shipping address.If your order hasn't shipped yet,please contact our customer service team with the order number to change the shipping address.
  • We're sorry that the shipping address can't be changed if the order is shipped.
  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation.
  • We're sorry that the order can't be modified/canceled if the order is shipped.
  • Orders above $75 USD, get free shipping! For orders under $75 USD, our standard shipping is a flat $9.98 USD.
  • You can click <HERE> or "Track Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
  • 100% COMPENSATIONG FOR PACKAGE LOST !
  • Green Shipping Protection is a service provided by Seel. It covers shipment delayed, package damaged, and items lost that meet the following criteria. Up to full compensation is available. The cost of Buyer Protection depends on the currency that the store uses. Learn More

PAYMENTS

  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.
  • We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Shop Pay, Google Pay, Mastercard, Visa, Meta Pay, Bancontact, iDEAL.
  • When you place an order, Hawkglow contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.
  • We're sorry that we odn't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!
  • Yes, we have. Please contact our customer service team for more detail. support@hensis.com

RETURN / REPLACEMENT

  • We offer a 14-day money back guarantee from the date when the order is delivered. Please contact support@hensis.com if you want to return the order.
  • For more information, please check here. View More
  • Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you. support@hensis.com

SUPPORT

  • Customer service hours are Mon-Fri, 09:00 am - 05:00 pm (GMT+08:00) China Standard Time (Shang hai)
  • Your privacy is very important to us. Read our Privacy Policy for more details.