Warranty Policy

At Hawkglow, we stand behind the quality of our products and are committed to providing exceptional support to our customers. Our limited warranty ensures that your concerns are addressed promptly, no matter when you purchased Hawkglow products.

Warranty Period

All HawkGlow products come with a 2-year warranty, effective from the date of purchase. This warranty applies only to products purchased directly from Hawkglow.com.

Quality Assurance: If you experience any issues with product quality, please contact our customer service team immediately. We will work swiftly to resolve the matter.

Recommended Purchase Channel

For the best customer experience, we highly recommend purchasing Hawkglow products exclusively through our official website, Hawkglow.com. This ensures faster service, dedicated support, and seamless warranty processing.

For assistance, reach out to our support team at: contact@hawkglow.com.

Frequently Asked Questions (FAQ)

What Is Not Covered by the Warranty?

The Hawkglow warranty does not apply in the following cases:

  • Products obtained through giveaways or promotional events.

  • Damage caused by improper installation, misuse, or unauthorized modifications.

  • Excessive wear and tear beyond normal usage.

  • Products not manufactured or sold by Hawkglow or authorized retailers.

  • Accidental damage, theft, or loss.

  • Non-quality-related issues (after 30 days from purchase).

  • Additional costs (installation, labor, diagnostics, shipping, etc.).

What Happens After a Warranty Claim Is Approved?

Once approved, your claim will be processed within 3 business days. If eligible, Hawkglow will:

  • Replace the defective product with the same model.

  • If the original product is unavailable, provide a comparable alternative in value and performance.

What If I Don’t Have Proof of Purchase?

If you bought from Hawkglow.com, we can retrieve your order details using your email, name, or shipping address. 

Does the Warranty Renew After a Replacement?

No. The warranty period remains based on the original purchase date and does not reset after a replacement.

Policy Updates:
Hawkglow.com reserves the right to modify, suspend, or terminate this warranty at any time without prior notice.

We value your trust and are dedicated to your satisfaction. For any questions or support, contact us at contact@hawkglow.com. Your feedback helps us serve you better!