Worry-Free Delivery Protection

At Hawkglow we partner with Seel to offer you Worry-Free Delivery Protection, giving you peace of mind for every order.

How to Add Worry-Free Delivery

You'll see the Worry-Free Delivery option and its cost in the pop-up window after adding a product to your cart, as well as in your shopping cart. Simply select the "Worry-Free Delivery" option before completing your purchase. A small additional fee ensures your order is fully protected.

What's Covered

If you purchased Worry-Free Delivery, you may file a claim under the following circumstances:

Lost in Transit:

  • I haven't received my packages even though it shows "Delivered"
  • My packages are stolen
  • My packages were lost in transit
  • I haven't received it for over 30 days

Damage:

Item Damaged in Transit: The products are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

Delay:

1. U.S.: Not delivered after the 10 days following order fulfillment are considered lost.

2. Outside Of The U.S.: Not delivered after the 30th day following order fulfillment are considered lost.

Where to Apply for the Claim?

Option 1: Check the mailbox you used to place the order and look for a policy email from Seel. This email contains your policy ID and the covered items. Click on the "Report an issue" button in the email to access your claims center, then follow the instructions based on the specific issue you encountered.

Seel Claim Process

Option 2: If you are unable to open the link in the email, you can visit https://resolution.seel.com, enter your email and order number or policy ID, and follow the instructions.

For questions, contact: support@seel.com

What Should I Do After Applying for the Claim?

Seel will process your application within 48 hours. If there is no response within that time, contact us at contact@hawkglow.com

Supporting Documents Required

For Damage Claims:

  1. Clear photo(s) of the carrier packaging and product package
  2. Clear photo(s) of how the item(s) are damaged

The payout amount is determined by evaluation results, up to 100% of the purchased value. Note that damage in packaging without affecting the items inside, and clear pre-shipment defects are not covered.

For Loss Claims:

a. If marked "lost" by carrier, no additional proof needed.

b. If marked "delivered" but not received, provide one of:

  • Police report
  • Security footage
  • Carrier letter
  • Written documentation from authority/leasing office

For Delay Claims:

No supporting documents required. Judged automatically based on tracking info.

Additional Coverage Notes

  1. Multi-Package Shipments:
    Coverage applies only to the specific lost/damaged package based on its value—not the full order.
  2. Shipping Insurance Abuse:
    Repeated false claims may result in account blocks, requirement of strong proof (like unboxing videos), and blacklisting.
  3. Gifts and Promotional Items:
    Not covered by shipping insurance. Contact customer service for support.

Refund Methods

  • PayPal: Multi-currency transfers processed within 1-2 business days
  • Credit/Debit Card: May take 7-8 business days
  • Venmo: USD transfers arrive instantly

For more information, visit: https://www.seel.com/terms/worry-free-purchase